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- Cross-Border Fulfillment · Logistics Automation
Project Meridian
Cross-border order fulfillment automation platform that connects e-commerce storefronts, overseas factories, and international shipping providers into one seamless, role-based pipeline.
Marking the Pressure Points
The Problems We Were Brought In to Solve
01 — Research
100% Manual Order Validation
Every incoming order had to be checked manually — product details, customisation
options, shipping eligibility. Any issue meant the order just sat there waiting for
someone to fix it.
02 — Problem
Completely Siloed Systems
The storefront, factory, shipping provider, and invoicing were all completely separate.
Staff spent the majority of their day copying information from one system to another.
03 — Problem
Zero Order Visibility
Nobody had a clear view of where any order was at a given moment. Customers had
to email or call to find out, which buried the support team under status queries all day.
04 — Problem
Manual Shipping Labels
International shipping labels were created by hand, leading to frequent mismatches,
wrong deliveries, and costly returns that damaged customer satisfaction and margins.
05 — Problem
No Invoice or Payment Process
There was no proper process for invoicing or getting payments approved — things
got missed, duplicated, and chased over email with no structured approval or audit
trail.
06 — Problem
No Role-Based Access
Different people — factory staff, customers, managers, admins — all needed to see
and do different things, but the existing setup treated everyone the same with no
access controls.
The result: an estimated 60–70% of staff time was eaten up by manual data entry, orders were delayed by 1–3 days on average, and the support team was constantly overwhelmed.
60 – 70 %
Staff time lost to manual entry
1 – 3 days
Avg. order delay
What We Built
A Single Automated Fulfillment Pipeline
A single platform that connects the online store, the overseas factory, and the
international shipping provider into one fully automated pipeline — with a
tailored interface for every type of user.
| Feature | Description |
|---|---|
|
🔄 Automated Order Intake
|
The moment a customer places an order, the system picks it up, checks it against the product catalogue, and assigns it a status automatically. No manual review needed for valid orders.
|
|
📍 Full Order Tracking
|
Every order moves through a clear set of stages (Pending → In Production → Shipped → Invoiced → Paid) with timestamps at each step, visible to every relevant team member.
|
|
🚚 Automated Shipping
|
Waybills and shipping labels are generated automatically based on the destination country, with the system selecting the best shipping option without anyone having to decide.
|
|
🏭 Factory Connection
|
Orders are sent directly to the overseas factory through an automated link. Factory staff can accept, update, and ship orders from their own view, and the system stays in sync.
|
|
🧾 Invoice & Payment Workflow
|
Invoices are generated in bulk with one action. Payments go through a proper approval process (factory flags → manager approves → admin marks paid) instead of back-and-forth emails.
|
|
👤 Customer Self-Service
|
Customers can check their order status, leave notes, raise support tickets, and download invoices themselves — without needing to contact anyone.
|
|
⚠️ Automated Alerts
|
If an order has been sitting in the same status too long, the system flags it automatically so nothing slips through the cracks.
|
|
⏱️ Scheduled Automation
|
Every 30 minutes, the system processes pending orders, generates waybills, and sends them to the factory without anyone pressing a button.
|
Outcome & Impact
Before & After the Platform
Delivery of the platform replaced a fragmented, manual-heavy operation with a
fully automated fulfillment pipeline — enabling the client to scale order volume
without proportionally increasing headcount.
| Area | Before | After |
|---|---|---|
| Order processing time | 15–20 min per order, manually | Automated every 30 minutes |
| Shipping label creation | Manual — frequent errors | Fully automated |
| Invoice generation | Hours of manual work | Minutes, generated in bulk |
| Customer support load | Overwhelmed with status queries | ~50% reduction |
| Payment approvals | Ad-hoc emails | Structured approval workflow |
| Factory visibility | None | Real-time tracking + overdue alerts |
| Capacity to scale | Bottlenecked by headcount | Order volume grew without adding staff |
We built an automated order fulfillment engine that connects a client's e- commerce storefront, overseas factory, and international shipping provider into one seamless, role-based pipeline — replacing weeks of manual work with a system that processes orders in minutes.
Tech DeJure Engineering Team
Project Meridian — Lead Architects
